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Furniture was 8 wks late.Ween they removed the couch off the truck the bottom had been destroyed by a fork lift.

They broke the both center braces. Bari said do accept it and they would send me a new one. They were closing down at that point. When the supposed new couch came in it was the same one repaired through the trucking company.

Now I'm stuck with a compromised piece of furniture. The also lied to me. I was told the Lancaster couch was the exact same one they had. Specifically down wrapped cushion seats and back.

The back is regular poly fill. I tried and tried to cAll them but no answer. I bought a couch for over three thousand with a lifetime warranty. How's that going to happen.

I want my money back so I can go by the restoration hardware couch I really want.

I really really really want something done about this but who do you contact?Very frustrated

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Anonymous
New Orleans, Louisiana, United States #864106

It is now September 1 2014 and I still can't get any answers anywhere. I'm still pissed and I will hunt these people down!

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